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Rules for our Solarmarkit members

To build a community where people can experience a secure and satisfying Solarmarkit, we require support from all members.

Staying respectful and honest to others is what Solarmarkit's ethics are built on.


Solar Provider Guildelines:

Solarmarkit helps facilitate an open, safe, and thriving working environment and help resolve problems if they occur. In response, we require the collaboration and timely reaction to requests of Solarmarkit personnel. In case you suspect that a member has violated Solarmarkit Guidelines, please remember to report it on Solarmarkit as soon as possible. Contact Customer Support located at the bottom of the homepage and in your user dashboard.

We take violations of Guidelines seriously. Suppose our Solarmarkit team receives information you have violated any one of the Guidelines below; we may remove content, either Posted Job or Offer you have submitted or suspend or cancel your account or any Job contracts on the Solarmarkit platform.

1. Openly sharing private information

To keep Solarmarkit's sincerity and credibility, members can only exchange personal contact details via private messaging only after an Offer has been approved by the Homeowner.

For your security and safety, personal contact details or websites aren't permitted to be shared in any general conversation on the Solarmarkit platform, such as any attachments or comments, company or individual websites, Facebook, YouTube, X.com, LinkedIn, emails, phone numbers, or addresses.

2. Be Licensed, Honest, and Transparent

You must hold valid and up-to-date licenses and certifications relevant to your work. Always provide accurate information about your company, services, warranties, and pricing. Misrepresentation is strictly prohibited.
2.1. SolarPros must hold valid licenses, certifications, and insurance as required under Australian law. 2.2. Only approved and compliant equipment may be installed through Solarmarkit. 2.3. Misrepresentation of qualifications or business credentials may lead to immediate removal from the platform

3. Deliver Safe, Compliant, High-Quality Work

All installations must comply with Australian standards and local regulations. Safety always comes first — for you, your team, and the homeowner’s property. Only use approved equipment and ensure the system meets or exceeds performance expectations.
3.1. All installations must comply with Clean Energy Council (CEC) standards and Australian safety regulations. 3.2. SolarPros are responsible for their team members and subcontractors.
3.3. Work must be completed within the agreed timeline unless otherwise communicated through Solarmarkit.

4. Keep All Transactions Within Solarmarkit

All offers, payments, and communications must remain on the Solarmarkit platform. Using SolarPay and SolarWallet ensures fast, secure, and trackable payments. Attempting to take jobs or payments off-platform violates our Terms of Services and can lead to permanent removal.
4.1. All interactions with homeowners and Solarmarkit staff must be conducted with professionalism, honesty, and integrity.
4.2. SolarPros must not pressure homeowners into purchases or make exaggerated savings claims.
4.3. Communication must remain respectful at all times — no harassment, offensive language, or discriminatory behaviour.

5. Communicate Professionally

Be responsive, respectful, and clear in all communications. Explain your quotes and timelines transparently, and notify homeowners promptly about any changes. Never pressure or mislead homeowners — integrity builds long-term trust.
5.1. All interactions with homeowners and Solarmarkit staff must be conducted with professionalism, honesty, and integrity.
5.2. SolarPros must not pressure homeowners into purchases or make exaggerated savings claims.
5.3. Communication must remain respectful at all times — no harassment, offensive language, or discriminatory behaviour.

6. Respect Homeowners' Privacy and Property

Only use information shared by homeowners for the purpose of the solar job. Do not share their data, photos, or property details outside Solarmarkit. Respect their time, space, and property during site visits or installations.

7. Manage Subcontractors Responsibly

If you use subcontractors, they must also meet Solarmarkit’s standards and be registered. You are fully accountable for their actions, conduct, and quality of work.
7.1. All installations must comply with Clean Energy Council (CEC) standards and Australian safety regulations.
7.2. SolarPros are responsible for their team members and subcontractors.
7.3. Work must be completed within the agreed timeline unless otherwise communicated through Solarmarkit.

8. Maintain Accurate Offers and Savings Estimates

All system offers and savings estimates must be realistic and based on verified data. Avoid exaggerating savings or making unsupported claims. Transparency builds stronger customer relationships.
8.1. All offers and quotes must clearly outline pricing, equipment specifications, warranties, and estimated savings.
8.2. Savings estimates must be based on verified data and reflect realistic outcomes.
8.3. Hidden fees or sudden price changes after agreement are prohibited.

9. Reviews and Feedback

Accept reviews professionally — positive or constructive. Use feedback to improve service quality. Never post false reviews or attempt to manipulate ratings.
9.1. SolarPros may not manipulate ratings or reviews, nor post false testimonials.
9.2. Negative feedback must be handled professionally and constructively.
9.3. Attempting to retaliate against homeowners for reviews will result in disciplinary action.

10. No Spam, Misuse, or Exploitation

Don’t send mass messages, spam homeowners, or misuse referral codes or promotions. All marketing through Solarmarkit must comply with Australian consumer and privacy laws.

11. Uphold Solarmarkit’s Reputation

You are part of the Solarmarkit professional network. Maintain the highest standards of service, ethics, and customer care. We reserve the right to suspend or remove any SolarPro found violating these guidelines or the Terms of Service.

12. Referral Program and Promotions

12.1. SolarPros must comply with Solarmarkit’s Referral Program terms and cannot offer separate incentives outside the platform.
12.2. Referral codes must be used only as intended and cannot be sold or redistributed.
12.3. Solarmarkit reserves the right to withhold rewards for any referral activity deemed fraudulent or misleading.

13. Intolerable Behaviours

Understanding mutual respect and perspective from another member's standpoint is crucial. At Solarmarkit, we don't tolerate the following behaviors against any Solarmarkit member or Solarmarkit personnel.
13.1. Hate Speech or violence
13.2. Illegal dealings
13.3. Discrimination
13.4. Harassment
13.5. Trolling

14. Unsupported activities

We are devoted to bringing a solar community together. For this to happen, we require your teamwork and honesty. We don't support any of the following actions:
14.1. Fake Solarmarkit reviews
14.2. Falsely improving Solarmarkit profile
14.3. Discussion forum
14.4. Collecting member information
14.5. Lead generation

15. Payments and Pricing

For all Solarmarkit members to experience a secure and fulfilling community, it is essential to understand how your payments and pricing work.
15.1. Correct banking details
Please ensure your banking details are accurate in your SolarWallet found in your dashboard to ensure a smooth transition of funds.
15.2. Solarmarkit Payment Account Multiple types of online payments are supported on the Solarmarkit platform. To ensure that you get paid for a job, Solarmarkit securely holds the job funds until you mark it as complete.
15.3. Offer prices Offers submitted have to be totalled to the full amount per job or via a third-party payment plan. Offers must not be hourly or quote-based. Incomplete quotes that say additional negotiation of prices outside Solarmarkit are not permitted.

16. Your Reputation and Responsibility

You stay accountable for the Solarmarkit platform's behavior and the supply and effect of every job you're assigned to. Your responsibilities include:
16.1. Fulfilment of job requirements
Solar Providers are expected to provide the services as agreed with in the job offer.
16.2. Supervising other Solar Providers you have involved in a job
The Solar Provider assigned to the job is accountable for any Solar Providers organized to help them supply the professional services consented with the Homeowner. In the event the Solar Provider assigned chooses to outsource others to do the job agreed, then the Solar Provider must inform the Homeowner. The Solar Provider assigned to the job also has to make sure that all Solar Providers have their own Solarmarkit account. For jobs, you must check that the job descriptions are met even when you have other Solar Providers assisting with your job.
16.3. The experience you provide for the Solarmarkit community
Solar Providers should only provide high-quality jobs for other members of the Solarmarkit Community. We remind you that where Solarmarkit gets reports you've violated one or more of these Guidelines, we will act to remove any content or terminate or suspend your Solarmarkit account or any job contracts.

17. Account Requirement

We understand you are prepared to set up an account and get started on Solarmarkit; however, we need to make sure you are eligible for the following:
17.1. 18 years or older:
All members of the Solarmarkit community must be 18 years or older. Solarmarkit reserves the right to request proof of age should this be necessary.
17.2. Legal working rights:
All of the Solar Providers need to be lawfully eligible to do the job. Solarmarkit reserves the right to request a CEC (Clean Energy Council) Accreditation should this be necessary. To keep the Solarmarkit community's best standards, we want to prevent situations that can cause our members uncertainties.
17.3. One account per person rule
Members of the Solarmarkit community are only permitted one active account per person on the platform. As a Solarmarkit account displays your reputation in the community and reflects your abilities and skills, any extra accounts trying to conceal a person's identity or history will be removed instantly. It follows that additional information posted will be removed along with associated job contracts.

18. Account Management

Now you know more about the Solarmarkit Guidelines, we've got crucial information about your account.
18.1. No account transfers
Your account is your responsibility, and you must manage this. It must not be reassigned, transferred, or sold to another person as your account and reviews reflect your expertise.
18.2. One account per person rule Members of the Solarmarkit community are only permitted one active account per person on the platform. As a Solarmarkit account displays your reputation in the community and reflects your abilities and skills, any extra accounts trying to conceal a person's identity or history will be removed instantly. It follows that additional information posted will be removed along with associated jobs. 18.3. Cooperating with members for the Solarmarkit Community and Solarmarkit Staff Where members of the Solarmarkit team contact to ask for your information, you are expected to reply within a reasonable time-frame of forty-eight (48) hours.

19. Identity on Solarmarkit

Solarmarkit is devoted to developing a platform that is a positive and secure community for everyone. This commitment is grounded in the fundamentals of respect and transparency. To assist in nurturing trust in Solarmarkit, all members must provide a profile name and photo which accurately identifies them. Fake profile photographs, company logos and profile names are not allowed on the Solarmarkit platform. Members that do not have an accurate profile photo or name that matches Solarmarkit standards will be requested to modify their details.

Solarmarkit profile standards
19.1. Name
Your real name as confirmed by your valid ID (Driver’s License, Passport etc).


Homeowner Guidelines:

Solarmarkit helps facilitate an open, safe, and thriving working environment and help resolve problems if they occur. In response, we require the collaboration and timely reaction to requests of Solarmarkit personnel. In case you suspect that a member has violated Solarmarkit Guidelines, please remember to report it on Solarmarkit as soon as possible. Contact Customer Support located at the bottom of the homepage and in your user dashboard.

We take violations of Guidelines seriously. Suppose our Solarmarkit team receives information you have violated any one of the Guidelines below; we may remove content, either Posted Job or Offer you have submitted or suspend or cancel your account or any Job contracts on the Solarmarkit platform.

Job posting guidelines

The Solarmarkit community helps you get more accomplished. To produce secure and respectful conditions, we all want you to follow our Guidelines below.

A. Jobs must be legal

B. Clear description, completion date and budget required

C. Job based posts

D. No advertising

1. Be Honest and Transparent

When posting a solar job, always share accurate details about your home, location, and electricity usage. Clear information helps SolarPros provide the most accurate quotes and ensures your installation goes smoothly.
1.1. Homeowners must provide accurate information when posting a solar job, including property details, electricity usage, and location. 1.2. Misleading or false information may result in suspension or termination of your Solarmarkit account. 1.3. Any attempt to manipulate offers, pricing, or reviews will be treated as a breach of these guidelines.

2. Respectful Communication

Treat SolarPros and the Solarmarkit team with the same respect you expect. Use professional and courteous language in all messages, reviews, and discussions. No hate speech, threats, or harassment of any kind will be tolerated.
2.1. All communication with SolarPros, Solarmarkit staff, and other members must remain professional, courteous, and respectful. 2.2. Harassment, discriminatory language, hate speech, or abusive behaviour of any kind will not be tolerated. 2.3. Constructive feedback is encouraged — offensive or defamatory content is strictly prohibited.

3. Keep Transactions on Solarmarkit

All quotes, offers, and payments must go through the Solarmarkit platform using SolarPay and SolarWallet. This ensures you’re protected by our platform’s secure payment system and dispute resolution features. Avoid sharing private bank or card details with SolarPros directly.
3.1. All transactions, communications, and offers must occur within the Solarmarkit platform. 3.2. Payments must be made through SolarPay and stored in your SolarWallet for security and protection under Solarmarkit’s policies. 3.3. Attempting to arrange payments or agreements outside of Solarmarkit will void any platform protections and may result in account suspension.

4. Reviews Must Reflect Real Experiences

After your installation, you’ll have the chance to leave a review for your SolarPro. Keep your feedback honest, constructive, and based only on your actual experience. Fake or misleading reviews can harm the integrity of the community and may result in account suspension.
4.1. Reviews must be honest, based solely on your personal experience, and written without coercion. 4.2. Fake reviews, review manipulation, or offering incentives for positive reviews are not permitted. 4.3. Solarmarkit reserves the right to remove or edit reviews that breach community standards or contain false information.

5. Protect Your Privacy

Only share your property or contact details through Solarmarkit’s secure chat system. Never post personal information publicly. Your safety and privacy are our top priority.
5.1. Homeowners must not share personal contact information publicly, including addresses, emails, or phone numbers. 5.2. All private information should only be exchanged through Solarmarkit’s secure messaging system. 5.3. Protect your login credentials and report any suspicious activity immediately.

6. Be Fair and Professional

SolarPros are independent businesses, so please respect their time and expertise. If you accept a quote, commit to the agreed schedule and payments. If you need to make changes or cancel, communicate early through the platform.
6.1. Once you accept a quote or agree to a SolarPro’s offer, you must honour that agreement unless legitimate circumstances arise. 6.2. If you need to cancel or modify a job, communicate directly through the platform as early as possible. 6.3. Repeated cancellations without valid reason may result in account restrictions.

7. No Spam or Abuse of Referral Codes

Referral codes are meant to reward genuine referrals. Don’t mass-share codes, post them on public coupon sites, or use them in spam messages. Misuse can result in losing referral privileges.
7.1. Referral codes must be shared responsibly — no spam, public posting on coupon websites, or mass emailing. 7.2. Homeowners are limited to one referral code per account. Misuse of referral codes may lead to forfeited rewards. 7.3. Rebates and referral payments are credited through SolarWallet and are non-transferable.

8. Work Together to Resolve Issues

If a problem arises during your solar journey, use the Resolution Centre through your dashboard. You and your SolarPro will have a dedicated space to chat and resolve the issue — and Solarmarkit may step in to mediate if needed.
8.1. When contacted by Solarmarkit staff, homeowners are expected to respond within forty-eight (48) hours. 8.2. Cooperation with investigations or verification requests is required to maintain platform safety. 8.3. Failure to respond or provide necessary documentation may result in suspension or restriction of your account.

9. Openly sharing private information

To keep Solarmarkit's sincerity and credibility, members can only exchange personal contact details via private messaging only after an Offer has been approved by you. For your security and safety, personal contact details or websites aren't permitted to be shared in any general conversation on the Solarmarkit platform, such as any attachments or comments, company or individual websites, Facebook, YouTube, Twitter, LinkedIn, emails, phone numbers, or addresses.

10. Intolerable behaviours

Understanding mutual respect and perspective from another member's standpoint is crucial. At Solarmarkit, we don't tolerate the following behaviors against any Solarmarkit member or Solarmarkit personnel.
10.1. Hate Speech or violence 10.2. Illegal dealings 10.3. Discrimination 10.4. Harassment 10.5. Trolling

11. Unsupported activities

We are devoted to bringing a solar community together. For this to happen, we require your teamwork and honesty. We don't support any of the following actions:
11.1. Fake Solarmarkit reviews 11.2. Falsely improving Solarmarkit profile 11.3. Discussion forum 11.4. Collecting member information 11.5. Lead generation

12. Payments and Pricing

For all Solarmarkit members to experience a secure and fulfilling community, it is essential to understand how your payments and pricing work.
12.1. Correct banking details Please ensure your banking details are accurate in your SolarWallet found in your dashboard to ensure a smooth transition of funds. 12.2. No partial payments Any Offers made on your job should be for that entire job. After you accept an offer, that's the only amount you're obliged to pay; there aren't any extra fees attached. Posted Jobs offering part payment, for example, commission jobs, are not allowed and will be taken off the Solarmarkit platform. 12.3. Solarmarkit Payment Account Multiple types of online payments are supported on the Solarmarkit platform. To ensure that you get paid for a job, Solarmarkit securely holds the job funds until you mark it as complete.

13. Responsibility for job outcomes

After you accept an Offer on your job, you and the Solar Provider stay accountable for your behaviour and the job results. Your responsibilities include:
13.1. Solar Providers should only provide high-quality jobs for other members of the Solarmarkit Community. 13.2. We remind you that where Solarmarkit gets reports you've violated one or more of these Guidelines, we will act to remove any content or terminate or suspend your Solarmarkit account or any job contracts.

14. Account Requirement

We understand you are prepared to set up an account and get started on Solarmarkit; however, we need to make sure you are eligible for the following:
14.1. 18 years or older All members of the Solarmarkit community must be 18 years or older. Solarmarkit reserves the right to request proof of age should this be necessary. 14.2. One account per person rule Members of the Solarmarkit community are only permitted one active account per person on the platform. As a Solarmarkit account displays your reputation in the community and reflects your abilities and skills, any extra accounts trying to conceal a person's identity or history will be removed instantly. It follows that additional information posted will be removed along with associated job contracts.

15. Account Management

Now you know more about the Solarmarkit Guidelines, we've got crucial information about your account.
15.1. No account transfers Your account is your responsibility, and you must manage this. It must not be reassigned, transferred, or sold to another person as your account and reviews reflect your expertise. 15.2. One account per person rule Members of the Solarmarkit community are only permitted one active account per person on the platform. As a Solarmarkit account displays your reputation in the community and reflects your abilities and skills, any extra accounts trying to conceal a person's identity or history will be removed instantly. It follows that additional information posted will be removed along with associated job contracts. 15.3. Cooperating with members for the Solarmarkit Community and Solarmarkit Staff Where members of the Solarmarkit team contact to ask for your information, you are expected to reply within a reasonable time-frame of forty-eight (48) hours.

16. Identity on Solarmarkit

Solarmarkit is devoted to developing a platform that is a positive and secure community for everyone. This commitment is grounded in the fundamentals of respect and transparency. To assist in nurturing trust in Solarmarkit, all members must provide a profile name and photo which accurately identifies them. Fake profile photographs and profile names are not allowed on the Solarmarkit platform. Members that do not have an accurate profile photo or name that matches Solarmarkit standards will be requested to modify their details.

Solarmarkit profile standards 16.1. Name Your real name as confirmed by your valid ID (BIR, PhilHealth, etc).

17. Report Concerns Early

If you notice suspicious activity, unsafe practices, or unprofessional behaviour, report it through live chat or email [email protected]. We’ll investigate promptly to protect the community.
17.1. If a dispute arises, homeowners should use the Resolution Centre within their dashboard. 17.2. Homeowners must act in good faith to resolve issues directly with SolarPros. 17.3. Solarmarkit may mediate disputes but is not obligated to provide legal arbitration.

18. Keep the Solar Spirit

We’re all here to make clean energy accessible, affordable, and community-driven. Let’s build an ecosystem of trust, collaboration, and transparency.

Need Support? Our team is always here to help. Use Live Chat on the website or email [email protected] for quick assistance with any account, payment, or project issues.